Privacy policy

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy covers information we collect through this website, by email, by phone and when you use our services.

• Your name, email address and phone number
• Your address and pickup or delivery details, if you choose pickup
• The service you choose, whether you drop off or pick up, and any notes or care instructions you give us
• Messages you send us through the website, by email or by phone
• Basic technical information recorded by our hosting provider for security and reliability, such as IP address, browser type and the pages visited

We do not collect payment card details through this website.

• To process your booking and arrange pickup, delivery or drop-off
• To send you booking confirmations and updates about your order
• To answer your questions and deal with problems or claims
• To keep our records for accounting, tax and legal purposes
• To keep the website secure and working properly

We will only send you marketing messages if you have agreed to receive them. You can opt out at any time.

When you submit a booking, we send a confirmation email to you and to our business email. We also send a real-time alert to our team through a private messaging app so that no booking is missed. These alerts include the details needed to handle your booking, such as your name, service and pickup details.

Booking information is stored with trusted service providers that help us run the business, including Google Firebase (database and hosting), an email delivery service, a messaging app for internal alerts, and our domain and hosting providers.

Some of these providers store or process information outside Australia, including in the United States. We take reasonable steps to make sure they protect your information. By booking with us, you understand that your information may be handled overseas.

We do not sell your personal information. We only share it with the service providers described above, with people who need it to complete your order (for example, whoever delivers your laundry), and where the law requires or allows us to.

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Access to booking records is limited to our team through password-protected accounts.

We keep booking records for as long as we need them to provide the service and to meet our legal, tax and accounting obligations. After that we delete or de-identify them.

Our Cookie policy explains how this website uses cookies and similar technologies.

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. We will respond within a reasonable time, usually within 30 days. We may need to keep some records where the law requires it, and we may need to confirm your identity first.

If you have a concern about how we have handled your information, contact us first and we will try to fix it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. The version on this page, with the date shown at the top, is the one that applies.